How many hours has your staff wasted time attempting to solve IT problems on their own to save money on support calls?
Wouldn't your business run better if your staff didn't have to worry about IT budgets?
Our support philosophy begins with flat-rates and a no nickel and diming philosophy. Imagine having a predictable budget for your all of your IT needs. IT issues will get resolved if your entire staff can call for support without worrying about hourly charges.
With Network Depot, you can focus on your business knowing that all of your IT needs are covered under our flat fee support plan. You will have fewer issues, less downtime, and a no-surprise charges. Take comfort knowing our Washington, DC based IT Support team and help desk will be there for you.
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Customer Service First: Our philosophy is simple. We are a customer service organization that happens to do IT support.
No Help Desk Tiers: Nothing is more frustrating than calling for support only to deal with a junior, tier one technician, that can’t solve your problem. Staff: Keeping consistent and competent staff is important to providing great service. We hire only tier two and tier three technicians who pass a strict technical competency test. We also place a high value on retaining competent technicians. Consistency in our staff, means better customer satisfaction.
95% Client Retention Rate: The average IT managed services provider only retains 63% of clients over a two-year period. Our two-year client retention rate is over 95%. In fact, our five-year retention rate is over 90% - unheard of in our industry.
No More Nickel and Diming: Our all-inclusive plans are truly all-inclusive; onsite support, remote support, afterhours support, backups, consultation, it is all included. If it is a part of your existing network, we take care of it.
Commonsense SLA: We take a common sense approach SLAs. If you say it is an emergency, it is an emergency in our book. For example, under most SLAs, a printer outage is considered a non-urgent issue. But, if you have the most important presentation of your life due in thirty minutes, you probably think it is an emergency and we do too.
C-Level Technical Consulting: You will have unlimited access to your Chief Technical Officer (CTO) for expert consulting and IT advice.
Proactive Approach: Rather than simply fixing problems as they arise, we look deeper into them. Is there a larger unseen problem looming on your network causing the small nuisances? If so, we will find out and fix it, not put a temporary band aid solution on it.
All Inclusive Approach: When we say all-inclusive, we mean all-inclusive. We are there to help in all areas of IT. Even if that means making a phone call to a third party vendor on your behalf or helping you change the color of the font in Word. No Onboarding Fees: Unlike many of our competitors, we don’t charge onboarding fees. We believe you shouldn’t have to pay extra to become our client.
Contact Us Today at: 571-224-9360
We take a unique approach to our initial client meetings. There will be no pressure to buy from us. In fact, more than half the customers we meet with never buy a thing, and that’s okay. We want to make sure the fit is right for both of us. No matter what, everyone we meet walks away saying they have gained valuable insight on how to improve their technology and their business.
If you are ready to meet, complete the form below or give us a call at 571-224-9360. We look forward to hearing from you.
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