Flat-Fee Unlimited IT Supportpcshield

Finally budget your IT expenses.

How many hours has your staff wasted time attempting to solve IT problems on their own to save money on support calls?  

Wouldn't your business run better if your staff didn't have to worry about IT budgets?

Our support philosophy begins with flat-rates and a no nickel and diming philosophy. Imagine having a predictable budget for your all of your IT needs. IT issues will get resolved if your entire staff can call for support without worrying about hourly charges.

With Network Depot, you can focus on your business knowing that all of your IT needs are covered under our flat fee support plan. You will have fewer issues, less downtime, and a no-surprise charges. Take comfort knowing our Washington, DC based IT Support team and help desk will be there for you.

Call Us: 571-224-9360

Register for a FREE Consult:

*Email
Company Name
*First Name
*Last Name
Phone

 

Our flat-fee unlimited support plan covers 4 critical areas: 

User Support:

alt

Network & Servers:

alt

 
  • Unlimited Helpdesk Support for Your Entire Staff
  • Unlimited Onsite Support as Needed
  • Virus & Malware Protection
  • Virus & Malware Cleanup
  • Cloud Based Spam Filtering
  • Mobile Device Support (Cell Phones, Tablets, Laptops, etc.)
  • Emergency Afterhours Support
  • Desktop Updates & Patches
  • Proactive Desktop & Laptop Maintenance 
  • Email Failover System
  • 24x7 Network Monitoring
  • Detailed Monitoring of Employee Internet & Bandwidth Usage
  • Server Patching & Updates
  • Firewall Management, Monitoring, & Support
  • Server Management, Monitoring, & Support
  • Emergency Afterhours Support
  • Proactive Server & Network Monitoring
  • Flat Fee Project Labor (No Hourly Project Bills)

Administrative & Consulting:

alt

Backups & Disaster Recovery:

 shield

  • Inventory & Licensing Reports
  • Network Status Reports
  • Commonsense SLA
  • Annual Strategic Review Meetings
  • Unlimited Technical Consulting
  • Dedicated Client Support Management Portal

 

 

  • Onsite Backups of all Servers
  • Offsite Backups of Critical Server Data
  • Backup Management & Monitoring
  • Dedicated Backup Management Team
  • Disaster Recovery Assistance
  • Backup Troubleshooting
  • Backup Integrity Checks
  • Disaster Recovery Planning

 

The Network Depot Difference

Customer Service First: Our philosophy is simple. We are a customer service organization that happens to do IT support.washington dc network assessment- fotolia-resized-200.jpg

No Help Desk Tiers: Nothing is more frustrating than calling for support only to deal with a junior, tier one technician, that can’t solve your problem. Staff: Keeping consistent and competent staff is important to providing great service. We hire only tier two and tier three technicians who pass a strict technical competency test. We also place a high value on retaining competent technicians. Consistency in our staff, means better customer satisfaction.

95% Client Retention Rate: The average IT managed services provider only retains 63% of clients over a two-year period. Our two-year client retention rate is over 95%. In fact, our five-year retention rate is over 90% - unheard of in our industry.

No More Nickel and Diming: Our all-inclusive plans are truly all-inclusive; onsite support, remote support, afterhours support, backups, consultation, it is all included. If it is a part of your existing network, we take care of it.

Commonsense SLA: We take a common sense approach SLAs. If you say it is an emergency, it is an emergency in our book. For example, under most SLAs, a printer outage is considered a non-urgent issue. But, if you have the most important presentation of your life due in thirty minutes, you probably think it is an emergency and we do too.

C-Level Technical Consulting: You will have unlimited access to your Chief Technical Officer (CTO) for expert consulting and IT advice.

Proactive Approach: Rather than simply fixing problems as they arise, we look deeper into them. Is there a larger unseen problem looming on your network causing the small nuisances? If so, we will find out and fix it, not put a temporary band aid solution on it.

All Inclusive Approach: When we say all-inclusive, we mean all-inclusive. We are there to help in all areas of IT. Even if that means making a phone call to a third party vendor on your behalf or helping you change the color of the font in Word. No Onboarding Fees: Unlike many of our competitors, we don’t charge onboarding fees. We believe you shouldn’t have to pay extra to become our client.

Free Consultation 

We would love to meet with you and discuss how Network Depot does things differently. Fill out the form below or call us at 571-224-9360 to register for a free Network Consultation. 

Contact Us Today at: 571-224-9360

No Pressure Sales Promise

We take a unique approach to our initial client meetings. There will be no pressure to buy from us. In fact, more than half the customers wehandshake meet with never buy a thing, and that’s okay. We want to make sure the fit is right for both of us. No matter what, everyone we meet walks away saying they have gained valuable insight on how to improve their technology and their business.

Here is what we will discuss in our initial meeting:

  • How your competitors are using technology in their businesses. 
  • Ideas that will make your business more profitable through the use of technology.
  • Strategies that will save your business money and improve efficiency with technology.
  • Ways to improve your network and fix ongoing problems.
  • How we handle support and why our way is different and better.
  • We'll review your network and discuss any ongoing problems you have.

If you are ready to meet, complete the form below or give us a call at 571-224-9360. We look forward to hearing from you.

Register for a FREE No-Obligation Network Consultation

*Email
Company Name
*First Name
*Last Name
Phone
 

Subscribe to Our Blog

*First Name
*Last Name
*Email

Upcoming Events

Adobe Training
Wed Sep 17, 2014 @11:30AM - 01:30PM

Customer Login