Helpdesk - Remote and On-Site IT Support for your Staff

Unlimited Washington, DC Based Helpdesk Support

laptop

End-users are human.

Shouldn't their IT support be too?

Your end-users' time is best spent working for your organization, not managing IT issues. We make it simple by offering fast and reliable local Washington, DC based 24x7x365 IT support for your users, as well as Proactive Desktop Remote Management and Maintenance for your workstations. Now your end-users don't need to worry about racking up bills whenever they need support.

The OneStepAhead Desktop Platform

Remote monitoring, maintenance, reporting, and cost-effective support

OneStepAhead's Proactive Managed Desktop Care provides comprehensive preventative maintenance services remotely. This solution is comprised of: a desktop/laptop agent within the OneStepAhead technology platform with all of the intelligence built-in to conduct day to day preventive maintenance services, a bundled managed Anti-Virus Package, and remote access.

Empower your staff by giving them direct access to Network Depot's unlimited phone and remote support. Our Flat-Rate resolves the issue of having to wait for approval to increase IT support costs.

With Desktop & User Care, we generate detailed inventory reports and configurations related to all the preventive maintenance activities conducted through the Network Depot Network Operations Center (NOC). We track serial numbers, license expirations, warranties, vendor information, detailed service responses and much more. The platform comes with a built-in scripting engine and can also be used to deploy software applications remotely and automatically.

Free Consultation

We would love to meet with you and discuss how Network Depot does things differently. Fill out the form below or call us at 571.224.9360 to register for a free Network Consultation. 

No Pressure Sales Promise

We take a unique approach to our initial client meetings. There will be no pressure to buy from us. In fact, more than half the customers we meet with never buy a thing, and that’s okay. We want to make sure the fit is right for both of us. No matter what, everyone we meet walks away saying they have gained valuable insight on how to improve their technology and their business.

Here is what we will discuss in our initial meeting:

  • How your competitors are using technology in their businesses. 
  • Ideas that will make your business more profitable through the use of technology.
  • Strategies that will save your business money and improve efficiency with technology.
  • Ways to improve your network and fix ongoing problems.
  • How we handle support and why our way is different and better.
  • We'll review your network and discuss any ongoing problems you have.

If you are ready to meet, complete the form below or give us a call at 571.224.9360. We look forward to hearing from you.

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