Hospital IT Services
Working at a hospital can be equal parts rewarding and hectic, with the joy found in helping people get well balanced out by the oft-times frenzied nature of the environment. Organization and efficiency are at a premium in all areas of a hospital, the IT department included, making the services of an outside company designed to support each facet of hospital technology a boon. Network Depot has been providing hospital IT services in the DC Metro area for over 20 years, which has given us the experience and know-how to support our client’s with some of the best technology and capabilities the industry has to offer.
Benefits of Outsourcing
Whether yours is a large hospital with a dedicated IT staff, or a small hospital without the resources to hire someone full time, the benefits to outsourcing all or part of your IT support needs are undeniable. These include:
- Flat-rate Fees: Never worry again if your budget will be hit with an unwelcome surprise that stems from an IT problem. Whether we are supplementing your own experts, or manning your IT department in full, all fees will be outlined beforehand.
- Fewer Problems: Our preventative measures translate into fewer IT problems on a regular basis, freeing employees and capital up for other, more important tasks.
- Lower Downtime: Revel in the feeling of satisfaction that comes from knowing your network will be up and running with far more efficiency and reliability than ever before.
IT Services for Hospitals
There are several areas of prime importance when dealing with hospital IT support, all of which are dealt with completely and effectively by Network Depot’s list of comprehensive services.
Quick resolution to problems is a must when it comes to working in any area of the medical field, and especially so for a hospital. Because patient’s lives can hang in the balance, swift and total resolution to IT problems have to be made each time trouble becomes apparent. The most effective way to accomplish this is through the use of Network Depot’s Helpdesk support.
Our help desk allows us to address your problems remotely, meaning we can “dial in” to the affected piece of hardware or software and perform changes and fixes, without having to waste time coming out to you. Many problems can be resolved in a matter of minutes, allowing operations to proceed normally as quickly as possible. This service is launched by installing our remote software, OneStepAhead’s Proactive Managed Desktop Care, on each device in the hospital. We can also generate detailed reports relating to any preventative maintenance performed with our Desktop and User Care module.
While hospitals generally have a larger budget than a smaller medical practice, some areas of operation can be greatly enhanced by bypassing the purchase of expensive equipment and using the cloud instead. Cloud services can allow you to store data and files safely, all while allowing the greatest ease of access no matter where a user may be. From hosted email exchanges to virtual servers, Google apps to a cloud file server, the possibilities of enhancing your operations are virtually endless when using Network Depot to harness the amazing power the cloud has to offer.
Network Care and Security
Patient information and data is the lifeblood on which a hospital runs. Outside threats can wreak havoc if this information is ever stolen or corrupted, making the care of your network of the utmost importance. Our first step towards addressing this necessity is an enterprise-level, hardware firewall, effective in keeping out the threats of malware or viruses without slowing servers or workstations down to a snail’s pace.
Inside actions can also cause a large amount of harm, albeit completely unintentional, generally done by accessing an unsafe website from a company device. These websites hide malicious code that is just waiting to pounce on an unsuspecting network. OneStepAhead’s Content Filtering Solution automatically detects unsafe content and blocks it completely, all without the need to enter individual addresses by hand.
Many medical professionals employed by hospitals are constantly on the go, making the need for an effective mobile office of prime importance. Network Depot has the experience and know how to help you select the best mobile platform for your unique setup, and support it completely. This allows users to remotely access the hospital’s network from a mobile device from anywhere, with a secure connection that allows transferred data to be kept safe and untouched.
Backup and Recovery
Losing any piece of patient data whatsoever can be a nightmare, potentially leading to issues of liability that no hospital wants any part of. Network Depot uses OneStepAhead’s Backup and Recovery module to make sure that all data is safely archived and redundant, and available for restoration at a moment’s notice.
Our Backup and Recovery Device is a piece of tech that can actually step in and act as your server, in case the equipment goes down, or data is lost. This is a seamless transition, meaning that you or your patients will not even notice anything is wrong, even in the face of catastrophic equipment failure. Data is backed up every 15 minutes, making sure that you leave virtually no completed work to the possibility of loss.
Our experience gives us an extensive understanding of the issues that could cause harm to your hospital’s IT capabilities and allows us to provide you with vital network protection. If you would like more information on how Network Depot can help your hospital become the very model of efficiency and capability, we urge you to contact us at your earliest convenience.