IT Support

Our Support Philosophy

Our support philosophy begins with flat-rates and a no nickel and diming philosophy. Imagine having a predictable budget for your all of your IT services and needs. IT issues will get resolved if your entire staff can call for support without worrying about hourly charges.

With Network Depot, you can focus on your business knowing that all of your IT services and needs are covered under our flat fee support plan. You will have fewer issues, less downtime, and a no-surprise charges. Take comfort knowing our Washington, DC based IT Support team and help desk will be there for you.

Our flat-fee unlimited support plan covers 4 critical areas

User Support

  • Unlimited Helpdesk Support for Your Entire Staff
  • Unlimited Onsite Support as Needed
  • Virus & Malware Protection
  • Virus & Malware Cleanup
  • Cloud Based Spam Filtering
  • Mobile Device Support (Cell Phones, Tablets, Laptops, etc.)
  • Emergency After-hours Support
  • Desktop Updates & Patches
  • Proactive Desktop & Laptop Maintenance

Network & Servers

  • Email Failover System
  • 24×7 Network Monitoring
  • Detailed Monitoring of Employee Internet & Bandwidth Usage
  • Server Patching & Updates
  • Firewall Management, Monitoring, & Support
  • Server Management, Monitoring, & Support
  • Emergency Afterhours Support
  • Proactive Server & Network Monitoring
  • Flat Fee Project Labor (No Hourly Project Bills)

Backups & Disaster Recovery

  • Onsite Backups of all Servers
  • Offsite Backups of Critical Server Data
  • Backup Management & Monitoring
  • Dedicated Backup Management Team
  • Disaster Recovery Assistance
  • Backup Troubleshooting
  • Backup Integrity Checks
  • Disaster Recovery Planning

Administrative & Consulting

  • Inventory & Licensing Reports
  • Network Status Reports
  • Commonsense SLA
  • Annual Strategic Review Meetings
  • Unlimited Technical Consulting
  • Dedicated Client Support Management Portal

Free Consultation

We would love to meet with you and discuss how Network Depot does things differently. Click the button below or call us at 703-264-7776 to register for a free consultation.

Request a Consultation