Choosing an IT support provider can be really daunting. Basically, you are putting the life-blood of your company into the hands of people you don’t know. That’s why, for any IT support company, one of the most important factors is trust and transparency.
Whether you are switching to a new IT support company, or hiring your first one, the scariest time for you and your business is going to be the beginning of that relationship. When you hire an IT company, they need to get to know you, your company, and your network before they are able to become a trusted part of your team. And those first few months are always the hardest.
That’s why we like to be very up-front with all of our customers about what those first few months are going to be like. They won’t necessarily be easy, but by working with us and keeping an open line of communication, we try to help make it as painless as possible.
On that note, we’ve prepared this video that outlines what those first 90 days are like. It is the most nerve-wracking time for any business, but perhaps with a little more information it won’t feel quite so harrowing.